Delivery & shipping
Every machine ships crated on a pallet by tail-lift vehicle. Delivery is free to the UK mainland; everywhere else is quoted before you order.
Last updated 08 September 2026.
Delivery costs
| UK mainland (incl. mainland Scotland) | Free |
|---|---|
| Scottish Highlands & Islands | Quoted individually, typically £95–£180 |
| Northern Ireland | Quoted individually, typically £120–£200 |
| Isle of Man, Isle of Wight, Channel Islands | Quoted individually |
| Outside the UK | Not currently served |
Ask us for an exact figure before ordering and we will confirm it in writing. We never add a delivery charge after an order is placed.
How long it takes
Dispatch: 1–2 working days from cleared payment. Orders placed before 2pm on a working day are picked the same day.
Transit: 2–5 working days on the UK mainland, so 3–7 working days from order to doorstep. Off-mainland addresses add 3–5 working days.
The carrier telephones you to agree a delivery slot. We do not send a machine without that call being made first.
What we need at your end
Delivery is kerbside by tail-lift. You need firm, level ground the pallet truck can cross, and an adult present to sign.
Carriers may refuse soft verges, loose gravel, steep or narrow drives and unmade tracks. If you are unsure, tell us at checkout in the access notes box and we will plan for it — a refused delivery costs a redelivery fee we would rather you did not pay.
Checking your delivery
Inspect the crate before you sign. If anything is damaged, write it on the carrier's paperwork before signing — that note is what makes a claim straightforward. Photograph it and email us the same day.
If damage only becomes apparent after unpacking, tell us within 48 hours and we will still put it right. Signing clean does not remove your rights, but it does make a carrier claim slower.
Tracking
You get a dispatch email with a carrier reference as soon as the machine leaves us. You can also use our order tracking page or reply to your confirmation email and we will chase the carrier for you.