Privacy policy
[Registered company name] Ltd is the data controller for the personal data described here. We collect what we need to sell and deliver a machine, and nothing else.
Last updated 08 September 2026.
What we collect
| Order data | Name, email, phone, delivery and billing address, order history, access notes you give us |
|---|---|
| Enquiry data | Whatever you type into the contact form and the emails you send us |
| Technical data | IP address and browser type in standard server logs |
| Payment data | None. Card details go directly to our payment provider and are never seen or stored by us |
Why we use it and our lawful basis
To fulfil your order — performance of a contract. Without this we cannot sell or deliver you a machine.
To answer enquiries — legitimate interests in responding to people who contact us.
To meet legal duties — legal obligation, mainly keeping VAT and accounting records for six years.
Marketing email — consent, and only if you opt in. Every marketing email carries a one-click unsubscribe that works immediately.
Who we share it with
Only those who need it to complete your order: our delivery carrier (name, address, phone so they can book your slot), our payment provider, our accountants, and our IT and email providers.
We never sell, rent or trade personal data, and we do not share it for anyone else's marketing. Where a provider processes data outside the UK, the transfer is covered by the UK International Data Transfer Addendum or adequacy regulations.
How long we keep it
Order and invoice records: six years after the end of the tax year, as HMRC requires. Warranty records: for the life of the warranty plus one year. Enquiries that do not become orders: two years. Marketing consent: until you withdraw it.
Cookies
This site sets no advertising, analytics or tracking cookies. Your basket is held in your own browser using local storage, which never leaves your device and is not readable by us. Clearing your browser data clears your basket.
If we add analytics later, this page will be updated first and you will be asked to consent before any non-essential cookie is set.
Your rights
Under UK GDPR you may ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, ask for it in a portable format, and withdraw consent at any time.
Email support@haulcrest.shop and we will respond within one month, free of charge. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.